AI Voice Agents for NHS Front Desk Translation

This report outlines the strategic rationale, benefits, and a practical implementation framework for deploying AI voice agents, positioning them as a critical enabler of a more efficient, equitable, and patient-centric NHS. Operationally, case studies demonstrate an 82–95% reduction in patient wait times for language support and a significant decrease in administrative burden. Most importantly, this solution directly improves patient outcomes by reducing DNA rates by up to 30%, doubling screening uptake in certain demographics, and enhancing patient satisfaction to rates between 84% and 96.6%.

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